Returns & Refunds: As our products are frozen food, we do not accept returns or exchanges once an order has been delivered, except in the case of a serious quality problem (for example, spoiled food, a damaged package, or a wrong item delivered). If you have a serious problem with your order, please contact us within 24 hours of delivery with photos, and we will arrange a replacement or refund.

 

退换货政策：我们的产品是冷冻食品，送达后不接受退货或换货，除非出现严重质量问题（例如食物变质、包装破损或送错商品）。如果您的订单有严重问题，请在收到货后 24 小时内联系我们并提供照片，我们会安排换货或退款。